[Back ]
[no photo]
Title:
Guest Comment Cards; Honesty Is the Best Policy
Author:
H.D. Bailey, student | 9/1/08
Subject :
Guest Comment Cards; Honesty Is the Best Policy

As most of our guests know our restaurant is staffed by students, many of whom have never had the chance to eat at a fine dining establishment.

Yet, semester after semester, Juli Umetsu and Chef Tom Lelli teach the Class Act students the importance of service in the food industry. Anxiety runs high during the fi rst few weeks of service and mistakes are naturally made. From those early experiences a team forms in the front of the house that increasingly gains confi dence and is able to fi nish service towards the end of the semester in an almost flawless manner. We learn by doing at the Leis Family Class Act, and you, as our guest, become our instructors. The guest comment card you complete at the end of your meal is reviewed immediately after every service and is vital to our service education. Please do not sugar coat your evaluation. Be critical to the 11th degree. This is your chance to be a food and restaurant critic. Compare your dining experience that you had today at the Leis Family Class Act Restaurant with any fine dining experience that you have had in the past. If we fall short in any way, please let us know. If we have exceeded your expectations please go nuts with your praise. Your honesty is critically important to our education and to your next dining experience with us.

More information:
juliu@hawaii.edu

Maui Culinary Academy - Maui Community College

310 W. Kaahumanu Ave. Kahului, HI 96732

Phone (808) 984-3225
CLASS ACT RESERVATIONS 808 984-3280